FAQs
Allergens & ingredients.
- Do the cakes contain nuts or peanuts?
The majority of ingredients used do not contain nuts, however several may contain traces of nuts and peanuts. Consequently, we do not recommend the use of La Boîte Pâtissière products for those who suffer from such allergies.
- Are gluten-free or dairy-free options available?
We do not currently offer these options, however, there are plans to offer them in the near future.
Cake set
- What would I need?
Nothing very complex, butter for buttercream. Oil, eggs and milk for ready-to-cook cake mixes.
- What can I expect in terms of quality?
La Boîte Pâtissière's mission is to support you in the creation of BEAUTIFUL and GOOD cakes. We therefore select quality products that will please both children and adults. We tried... 16 butter cream recipes... to choose the one proposed.
- How to use disposable molds?
These molds are awesome. No need to grease or flour them. They tolerate high oven temperatures well. Once cooked and partly cooled, break the seal of the mold, remove it using the dotting to facilitate removal and that's it.
- How long should it take to make the cake?
Each cake kit will have varying completion times, ranging from 1.5 hours to 3 hours. We always recommend splitting the baking and decorating activities over two days or baking the cake several weeks in advance and freezing it until you are ready to decorate it.
- How do I preserve my cake?
Cake kits should be stored in a clean, dry place out of direct sunlight. Freshly baked cakes can be wrapped in plastic wrap or placed in an airtight container and then frozen in advance, or left at room temperature overnight. I don't know the precise reasons, but many people agree that placing cooked cakes (genoise) in the refrigerator for more than 24 hours tends to dry them out. Your decorated cake can be left at room temperature, covered and out of direct sunlight.
- How long do my edible decorations last?
Decorations are either edible or inedible. Refer to the product sheet for specifications. Edible decorations are made from fondant (sugar paste) and edible printing on sugar sheet. Also, we add candies made mainly of sugar. Decorations should always be kept dry and in the shade. See our blog on edible prints.
General
- Are these cake kits suitable for beginners?
Yes! Quite ! These kits are specifically designed to guide you through the steps of baking and decorating.
- Do I need baking experience?
Absolutely not ! This is precisely the idea behind the product. For those who are new to baking and want to give it a try, our make-ahead ingredients and easy-to-follow instructions are here to guide you through the process.
A tip is to read your entire instructions before you begin so that you have a good understanding of what you are going to create.
- Are your baking kits suitable for children?
We all know that children love to cook, that's a fact! Our kits can also be enjoyed by the little ones.
- How can I report a problem with my order?
- How long does my decorated cake stay good?
The cakes are known to be good for a week refrigerated, however, the sooner they are eaten the better they are. Their flavors are at their peak considering the freshness of the products used.
- Can I modify my order once it has been paid?
Due to fast shipping in 1-3 business days, the process of preparing your order begins as soon as your order is paid. Please take a moment to check your order in the cart before checking out. If for unforeseen reasons you need to change your order, we can do so if your order has not yet been shipped. Contact us via email: laboitepatissiere@outlook.com
- What is your refund and returns policy?
We do not accept returns on ready to cook items due to the nature of perishable products. Also for hygiene reasons, cake decorations and decorating tools purchased separately on our website are neither exchangeable nor refundable.
- How can I give feedback?
Your feedback is important to us as we learn and grow with our customers. Do not hesitate to contact us by e-mail at laboitepatissiere@outlook.com
- I have a cake design suggestion, how can I pass it on to you
Awesome ! We love new ideas and inspiration. Please contact us at laboitepatissiere@outlook.com, we look forward to hearing from you! Please note, however, that it is illegal to reproduce characters without purchasing the reproduction rights and this would make our products very expensive.
- How can I share my finished cake with you?
=D We want to see! We would love to see your finished masterpiece. There are several ways you can share your success with us and our other customers;